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The players of the Drug Store (MSD) who will participate in the 2024 Sports Federation of Public Organizations, Institutions and Private Companies (SHIMUTA) competition in Tanga, today Friday, November 8, 2024, have been bid farewell by the MSD Management and have begun their journey to the competition.

Speaking at the farewell to the players, the Acting Director General of MSD, Elisamehe Macha, reminded the employees that sports are part of the job so they should ensure that they uphold the values of MSD including courage and discipline as they do in their workplaces.

The Medical Device Depot (MSD) staff who manage the Quality Management Systems (QMS) have been empowered to carry out and manage their responsibilities effectively and professionally in the workplace.

Speaking at the closing of the training, the Acting Manager of Quality Management at MSD, Ms. Estella Meena said that the special training is expected to be a catalyst to ensure that the requirements of the international quality certification, namely ISO 9001:2015, are fully implemented, thus improving performance and ensuring that the goals of the institution are achieved.

In a move to enhance customer service skills, the Medical Depot (MSD) staff of the Supply Directorate working in the Customer Service Department have visited the CRDB Bank Headquarters in Dar es Salaam.

The aim of the visit is to exchange experiences and learn how the Bank provides services to its customers and how it can manage and resolve customer complaints.

During the 2024 Customer Service Week, which coincided with MSD's 30th anniversary celebrations, a total of 18 customers were visited across all MSD zones and discussed various issues to improve the services provided by MSD as well as customer relations and collaboration.

The Dar es Salaam Medical Distribution (MSD) Zone has organized a working session with its stakeholders in the Coast region held in the Coast Region - Kabaha District at the Mwalimu Nyerere College to discuss together how to improve the availability of health products.

Speaking at the session, the Coast Regional Chief Medical Officer Dr. Urio Kusirye said that the working sessions are important as they contribute to ensuring that health services within the Coast Region are sustainable and good.