These are our core values in which the department is undertaken to uphold in pursuing the attainment of its vision:

1. Reliability: We consistently fulfil our responsibilities with honesty and accuracy. Our customers can depend on us to fulfil their needs efficiently, and in a timely manner;
2. Innovation:We encourage new ideas and creativity in improving how we deliver our services. We are problem solvers, dedicated to finding more efficient and effective ways of fulfilling our mandate;
3. Teamwork:We support each other, working co-operatively, respecting each other’s views, and making our work environment enjoyable and conducive for one another;
4. Integrity:We are determined to remain transparent, honest and ethical in what we think, say and do. We are committed to maintaining impartiality and stand accountable for our practices; and
5. Customer Focused: We recognize and engage our customers in a timely and friendly manner. We use customer insights to shape our products, services, and strategy.