Welcome to Mwanza Strategic Business Unit (SBU)

 ISO 9001:2015 Certified



Mwanza zone was established on 1972, located near the Lake Victoria and Bismarck rock serving more than 1152 Health facilities in Mwanza,Simiyu, Geita, Shinyanga, Mara and Kagera region. In financial year 2013/2014 it was transformed into Strategic Business Unit (SBU). There are a number of drivers that lead MSD to transform Mwanza zone to Strategic Business Unit (SBU). These include; Health sector reform, Vertical program logistical integration, Direct Delivery (DD) system, increasingly competitive market, growth of MSD in terms of facility needs and branching out and the urge to achieve an optimal match between strategy and structure. Mwanza Zone has total number of 38 employees including; Logistics, Pharmacies, Accounts, Sales, Customer Services specialists as well as Drivers.

Distribution coverage

  1. One referral hospital - Bugando Hospital.
  2. Four regional hospitals in Mara, Mwanza, Shinyanga & Kagera hospital,
  3. 15 district hospitals, 11 designated district hospitals and 11 VA's.

Strategically intended

  1. To be an accessible seller and distributor of Medicines and Medical Supplies of right quality, price, quantity and at right time offering superior services.
  2. To be a center of excellence for health commodities supply chain, offering the best storage and distribution services closer to our customers.
  3. To improve sells and distribution of health commodities through good leadership, establishing distribution schedule, timely order fulfilment, enhance communication.
  4. To improve service to our customers through shortens lead-time, increase stock availability, quality health commodities and stabilized working ERP System.
  5. In expansion of market, retain existing customers, revive dormant customers and enhance customers /stakeholders.


  1. Distribute medicines and medical supplies to Health facilities.



  1. Communicate with customers and provide information on the products availability.
  2. Attend customers complaints of the two regions and one district in time.
  3. Carry out market survey and advise on the rationality of MSD price catalogue for medicine and medical supplies.
  4. Promote sales of dormant and obsolete items and communicate new arrivals to customers.
  5. Provide Logistics and Support Services to customers.
  6. Sourcing special orders and follow up after sales services.
  7. Enhance compliance to delivery schedule and order fulfilment.
  8. Improve lead time and reduce order processing time.
  9. Ensure timely completion of transaction in the system to improve stock integrity.

Mwanza SBU is an Agent of the Medical Stores Department (MSD) and in the due course of implementing the Medium Term Strategic Plan it performs the following objectives;

  1. Improve Customer Satisfaction
  2. Enhance Financial Position
  3. Reduce Costs
  4. Increase Sales Revenue and Market Share
  5. Improve Service Delivery
  6. Enhance Compliance
  7. Improve Customer Service
  8. Improve Use of Technology
  9. Improve Employees Welfare
  10. Strengthen Staff Motivation


  1. Mwanza SBU seeks to continually improve the effectiveness of its storage and distribution services by regularly reviewing its quality policy, service objectives and by practicalimplementation of ISO 9001:2008 Quality Management System.
  2. To improve sells and distribution of health commodities through good leadership, establishing distribution schedule, timely order fulfillment, enhance communication to its customers with skilled and motivated staff.

''Dedicated to Save Your Life"










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