Frequently Asked Questions About Operations
MSD serves more than 8800 customers across the country, including government hospitals, health centers, dispensaries, and approved private facilities. The number of customers continues to grow as new facilities are registered by the Ministry of Health.
MSD customer is any health facility or institution that receives medicines, medical supplies, and Medical equipment from MSD. This includes public hospitals, health centers, dispensaries, faith-based, and private hospitals that are approved by the Ministry of Health.
Yes, MSD makes donations as part of the Corporate Social Responsibility policy to Health Facilities, NGO/Community Health and Welfare, Orphanages & Vulnerable Groups, Schools, Colleges, Universities (Under MSD area of focus), MOH, PORALG institutions, and the Surrounding Community. The intended party should write an official letter addressed to the Director General of MSD, and the request will be received and responded to.
Yes. You can buy these items from MSD. Individuals can buy them at retail, organizations, hospitals, or companies should write an official letter to MSD with their details and the quantity they need. The letter can be submitted through the MSD email: info@msd.go.tz.or MSD registry offices
If you forget your password, call the MSD Customer Service Officer for assistance.
Yes. Individuals can buy products from MSD zonal offices but retail or MSD retail outlets.
Yes. A private hospital must first get approval from the Ministry of Health to receive services directly from MSD.
