Fundamental to our core business MSD delivers essential medicines, medical supplies and Laboratory reagents direct to more than 7,600 Heath facilities (hospitals, Health centers and dispensaries) across the country. The system of Direct Delivery has registered tremendous improvements in terms of timely service delivery, order fill rate, quality and accurate documentation, which have in turn led to increased customer satisfaction. The distribution chain starts from MSD Headquarters Central Warehouse located in Dar-es-salaam and is accomplished to last miles (individual health facilities) thorough MSD zonal stores located strategically in Dar es salaam, Mtwara, Mbeya, Iringa, Dodoma, Tabora, Mwanza, Kilimanjaro, Tanga as well as Kagera.
MSD also distributes program commodities whose delivery system is integrated with essential items with the support of electronic logistics management system (ELMIS. This includes National Aids Control Program (NACP), National Malaria Control Program (NMCP), Immunization and Vaccines Development (IVD), National TB / Leprosy Program (NTLP), Neglected Tropical Diseases (NTD), Reproductive and Child Health Services (RCHS) and Tanzania Food and Nutritional Centre (TFNC). This is aimed at reducing distribution costs and managing medical commodities within one supply chain resulting in greater reach and efficiencies.
We are Specialty cold chain logistics service providers. It’s not just the services we offer that make us unique, but also our disciplined processes, high quality standards of distribution practices and commitment to zero defects; meaning that you will get reliable and consistent service. These repeatable processes complies with International Good Distribution Practices set by World Health Organization (WHO) and Government of Tanzania Medicine and Medical Devices Authority (TMDA) and Tanzania Bureau of Standard (TBS).
MSD provides dedicated cold chain deliveries of vaccines and other related cold chain products to over 5,600 health facilities across the country. Operations are undertaken as per guiding SOPs for stock receipts, storage, packing, transportation and delivery to our customers. All our staff receive comprehensive training which is refreshed annually or as when changes occur.